The Importance of Building Trust in the Workplace
Having previously discussed how to build trust in the workplace, in my latest blog I now want to consider the importance of doing so.
There’s no doubt that trust is a fundamental component in creating a positive and functional office environment.
By trusting your colleagues and managers, you're in a better position to communicate effectively and complete daily tasks on time.
Building trust in the workplace is an integral part of providing a safe work environment for businesses and is an essential factor to consider for individuals looking to change jobs or enter the working world for the first time.
Without a degree of trust, it can be challenging for colleagues to complete tasks at work.
A workplace where there’s strong trust in employees often benefits from better morale, improved teamwork, and reduces stress levels – all thanks to a more positive work environment. All of which enable Resilient individuals, teams and organisations.
At its most basic, trust means having confidence in someone. One of the key dimensions of being Resilient is your own personal level of confidence; when yours is in a good place you will feel more confident to trust others too.
When managers trust employees – or employees trust each other – they have confidence in their ability to do their work reliably, effectively, and consistently.
In a work environment, having the support of people around you can help increase loyalty and ensure that all employees work hard to achieve company goals and milestones.
Indeed, statistics from leading research agency Gallup reveal that trusted employees are:
260% more motivated to work;
Have 41% lower rates of absenteeism;
50% less likely to look for another job.
Trust is also important in relationships with customers.
How much do your customers really Trust you? Photo Jason Goodman Unsplash
When customers feel that they can trust your company, they’re more likely to do business with you, which can build Resilient pipeline of repeat business.
Furthermore, satisfied customers are more likely to spread the word about their positive experiences, which can help attract new customers.
By ensuring a core value of trust runs through your workforce, you can create a more successful, Resilient and sustainable business.
Look out for my last blog in this series – The benefits of building trust in the workplace.
If you need further information about this approach, or any other Resilience topic, please contact russell@theresiliencecoach.co.uk.